- Introduction・The following Terms and Conditions shall apply to parties living in countries or regions outside Japan using or purchasing items from eDREAM ONLINE SHOP (hereinafter “the Site”), a website administered by eDREAM, Inc. (hereinafter “the Company”; a Japanese company headquartered, 1-26-16-506, Minami Aoyama Minato-ku, Tokyo, 107-0062 , JAPAN). While using or purchasing items from the Site you are considered to be in agreement to the terms of this document, so you should understand and agree to the following Terms and Conditions before using the Site.
Order Method and Delivery
- When placing an order for the first time, please agree to the contents of these Terms & Conditions and accurately provide your (name and address information) beforehand. It is required of the customer wishing to register to correctly register the correct information in order for the Company to issue a member ID and password (member registration). *Please take care to prevent discovery and misuse of your member ID and password by a third party. You are considered to have agreed to bear responsibility for all actions taken using your ID and password. If you would like to have the order re-shipped, then you should pay the actual, full price of the shipping costs, etc.
*The contract between the customer and the Company shall be established at the time that the Company ships the relevant item(s) to the customer. The sending of an Order Confirmation email by the Company is for the purpose of confirming the contents of your application to enter into a contract with the Company, and does not mean that the Company has approved your application to enter into said contract.
*Even after sending the Order Confirmation email, due to there being a difference between the stock status displayed on the Company’s site and actual stock, there may be cases where there is a stock shortage of one or all items.
*In the event that one or more items ordered as part of an order are out of stock, the equivalent cost of the out-of-stock items will be deducted from the settlement amount and the order will be shipped without prior notification. Additionally, even if the item comes into stock after the order has shipped, the Company is unable to ship the items as a supplement to your previous order. Please make a new order for the item.
*Order contents (such as color, or quantity) and the shipping address information cannot be changed once the order has been placed. Orders cannot be cancelled or changed in any way once they have been submitted.
*Although the Company strives to ship your order within 8 days from the day it was placed, depending on the contents of the order, the condition of stocks, and the volume of orders, there may be instances where shipment of the order is delayed.
*You should investigate the rules and regulations regarding importing into your country, including goods restricted for import, before placing an order. In the unlikely event that an ordered item is not allowed for import into your country or is subject to tax due to its high value, the Company cannot accept responsibility for the item. The Company cannot provide you any refunds or exchanges for the item or cost of delivery.
Customs Duties and Export Certificates
- Orders may be subject to import tax, value tax, customs handling fees, and/or delivery fees in some countries or regions. In this case, you (or the recipient if the merchandise is shipped to someone other than you) should be responsible for the payment of any such taxes or fees. - In the event that the delivery of an order is delayed due to complications or processing at customs, the Company bears no responsibility for this situation. - We do not issue certificates of origin, export visas for export verification, etc for delivered items.
Returns and Exchanges
- We generally do not accept returns or exchanges as explained below but in the case of exchanges or returns, please be sure to contact eDREAM via email within 8 days of item receipt regarding the details of the return item. After contacting us, please return only the items we approve (within 8 days of approval). We will not accept a return if you contact us after 8 days or send the item back with no contact at all.
1. In the case of “eDREAM at Fault”
(1) The merchandise is different from what you ordered (wrong shipment).
(2) The merchandise is defective.
(3) The merchandise is damaged.
2. The company will bear the cost for shipping costs incurred upon returns; however we will be choosing the shipping method. Requests for shipping methods, in this case; will not be entertained. (In the event of a return of set merchandise, please include all items in the set in the condition that it was delivered in when making the return. If even 1 item is missing from the set (or, an included item or accessory), the Company will not be able to process your return.)
3. In the case of “At Customer’s Convenience”
Should an item not be to your liking (because you wish to change the color change the order completely), please understand that we do not accept returns. Also, we will not be able to accept your return in the following cases.
- You did not inform us about the return/exchange within 7 days of receiving the items.
- Items that have been used
- The package has been opened
- Items without a case or packaging
- Items that have been altered and cleaned
- Items that you have soiled or damaged
4. Exchanges・Exchanges are only accepted when eDREAM is at fault.
In the case of “At the Convenience of the Customer”, exchanges are not accepted.
- If you are not satisfied with the items (because they do not fit or you do not like the color, the return will not be accepted. If you wish to exchange an item, please send us an email and we will send your new item after discussion.
- For a return or exchange (in case of damage), we request an email be sent to us within 7 days containing the following:
(1) A picture of the merchandise sent to you
(2) An additional picture that clearly shows the damaged part
(3) Your Order ID
(4) Name of Merchandise Ordered
(5) Quantity Ordered
(6) Name of Merchandise Received
(7) Quantity Received
- As soon as we confirm the details of the email, we will let you know how to proceed.
Shipping and Delivery is the charge for Internet order and Int'l shipping cost. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order. Estimated delivery time assumes orders are placed before 12:00 noon (JST). Orders placed late on Friday or on Saturday and Sunday will not be processed until Monday. We can ship your items within 3 business days after receiving cleared payment. Package arrives 7 to 14 business days after processing if ordered by 12:00 noon (JST).
- The amount charged to you will be the total sum of the merchandise plus the shipping and handling charges. - The Company accepts payment mainly by Paypal. For more details regarding payment, please contact Paypal. - All settlements will be made in Japanese yen.
Shipping and Handling Charges
- Shipping and handling charges are included in the item price and will include the Express Mail Service (EMS) or international courier postage as well.However, refunding for returns due to failure on receiving the item upon delivery or exceeding the collection period will not be entertained.
You should immediately log into the Site and amend your personal details if any changes in the information you have registered with the Company, such as name and address details, have occurred.
The Company has the right to cancel your registration at any time if you perform any of the following. If your account is deleted, your orders will become invalid and will not be compensated for.
(1) You do not comply with the Terms and Conditions.
(2) You have been a nuisance or caused interference or damage to other customers or the Company, or committed any fraudulent acts.
(3) Any other circumstances in which the Company determines that you should be disqualified.
The Company may suspend this mail-order service if an unavoidable situation arises. In this case, the purchase contract already in effect will continue to apply under these Terms and Conditions.
With respect to use of the Site, Japanese law is considered to apply in full, and any problems that may arise between you and the Company will be subject to the exclusive jurisdiction of the Osaka District Court in Japan under relevant Japanese law.
The Company will not use the information you registered pursuant to these Terms and Conditions for any purposes other than the sale of its merchandise and provisions of merchandise information via the website. If you request deletion or change of any part of such information, the Company will immediately comply with the request.
The company reserves the right to amend these Terms and Conditions as necessary. Even if a part of these Terms and Conditions is deemed to be improper or invalid, these Terms and Conditions are severable, and there will be no effect on the efficacy of other parts of these Terms and Conditions.
Date of Enactment: 1st of May, 2018.
1-26-16-506, Minami Aoyama Minato-ku, Tokyo, 107-0062 , JAPAN